Knowledge base
How to run an Amazon DSP, one procedure at a time.
Standard operating procedures for every leak in a DSP: the problem, the fix, who does it and how often, and the Ultimate DSP page it lives on. Free to read. Written by a DSP that runs them every day.
16 procedures
Increase profit
Increase profitability
See each day's profit, cut extra clock-ins, overtime and rescues, and act on the vans losing money.
SOP · 5 min readRead
Increase profit
Validate Amazon invoices
Record routes and hours daily, match each day with Amazon, check the weekly invoice line by line and dispute what is short.
SOP · 4 min readRead
Increase profit
Stop overtime early
Status texts through the shift, check-ins before rescues, late finishes on record and a schedule that ranks late finishers lower.
SOP · 4 min readRead
Increase profit
Manage lost packages
Check every route brought back what it should, count returns at the door and catch missing packages the same night.
SOP · 4 min readRead
Scorecard
Performance tracking
Score drivers daily against your own standards, import Amazon's files every day and coach today's mistakes today.
SOP · 4 min readRead
Scorecard
Automated coaching
A video and quiz for every mistake, coaching chased every morning, overdue drivers off the schedule and a record for every dispute.
SOP · 4 min readRead
Scorecard
Risk mitigation
See at-risk drivers every morning, coach them the same day, catch repeats and decide with the full record in hand.
SOP · 4 min readRead
Scorecard
Get Fantastic+
Coach every mistake the moment it lands, chase coaching daily, give shifts to your best drivers and fix the weakest category.
SOP · 3 min readRead
Run the day
Daily dispatch
Build tomorrow's sheet tonight, match one driver and van per route, cover callouts from the bench and text every driver their wave.
SOP · 4 min readRead
Run the day
Scheduling
Build next week by performance, stop surprise fifth days, plan a backup every day and export the week to payroll.
SOP · 4 min readRead
Run the day
Overtime and compliance
Chase missing punches every morning, check every lunch, give idle drivers work and fix punches before payroll closes.
SOP · 4 min readRead
Run the day
Communication hub
Text and call every driver from one DSP number, clear missed calls before the first wave, and leave notes the next shift can read.
SOP · 4 min readRead
Fleet and people
Vehicle management
Keep grounded vans off the day sheet, log who paid every repair, renew paperwork on time and find the vans losing money each month.
SOP · 4 min readRead
Fleet and people
DA management
One record per driver from hire to exit: pay rates, app invite, same-day coaching, hours and a record ready for disputes.
SOP · 4 min readRead
Fleet and people
Hear from drivers before they quit
Survey drivers after every route and every week, read the flagged answers first, call every low rating and remind once.
SOP · 4 min readRead
Fleet and people
Control who sees what
Give each office user only the role their job needs, remove leavers' logins, name a contact for every driver question and check punches before payday.
SOP · 4 min readRead
